ARGUS Logistics boosts organizational efficiency with 8x8

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Founded in 1993 ARGUS Logistics is a full-service logistics management company based in metro Detroit, MI. ARGUS oversees $1.5 billion in transportation, helping companies across industries get what they need, when and where they need it. With 150 employees, ARGUS operates around the world, with six offices in the US, Mexico, and Canada. Their clients include organizations in sectors like health and beauty, heavy industrial, energy, automotive, and manufacturing. ARGUS Logistics believes in the importance of strong relationships, with both their employees and their clients, some of whom have been loyal to ARGUS for over 20 years.

"All the functionality you will ever need in a communications platform – all provided by one vendor."

Drew Janney, Chief Operating Officer, ARGUS Logistics

"All the functionality you will ever need in a communications platform – all provided by one vendor."

Drew Janney, Chief Operating Officer, ARGUS Logistics

"All the functionality you will ever need in a communications platform – all provided by one vendor."

Drew Janney, Chief Operating Officer, ARGUS Logistics

"All the functionality you will ever need in a communications platform – all provided by one vendor."

Drew Janney, Chief Operating Officer, ARGUS Logistics

The Challenge: Global, Streamlined, and Affordable

ARGUS Logistics needed a solution to meet the growing demand for their global business, and it needed to be a solution that was affordable and simple to implement. Their provider was limited to mainly voice services, and their teams needed features and functionality beyond voice, like chat or video calling.

Additionally, after the beginning of the pandemic, ARGUS needed a communications solution that would allow a hybrid model for its employees. It was essential that they have a system that allowed their employees to work remotely but remain in constant contact with their customers and team members without missing a beat.

“The key evaluation criteria we measured for all the UC providers we evaluated were features and functionality the provider could provide under one solution, price, uptime and reliability, and ensuring they were not a fly by night company,” recalls Drew Janney, Chief Operating Officer of ARGUS Logistics. “The other UC providers we evaluated had to partner with other solution providers to offer a similar solution that 8x8 could offer under their single platform.”

The Solution: Ready at Every Step

ARGUS Logistics’ team evaluated various providers on the basis of their features and functionality. They wanted their provider to offer a solution at an affordable price, with high uptime and reliability. They also wanted a company with a proven track record and years of experience. After various evaluations, they landed with 8x8, as it was the only provider that could provide all the functionality they needed under one umbrella.

After signing a contract with 8x8, it was less than a month before ARGUS had 8x8 fully installed with their team. “The 8x8 installation team was very knowledgeable about the product and helped our IT team become proficient in the 8x8 solution,” says Janney. “Our entire organization didn't even realize we switched UC providers because it went so smoothly.”

A remote instructor from 8x8 walked ARGUS through every step of the process, answering questions and providing guidance as needed. One particular feature that the ARGUS team was excited about was the ability to speak from either the computer or their phone, including the option to flip between them as needed without the other party knowing. This allows their team to stay connected and productive, even on the go.

The Benefits: “All the Functionality You Will Ever Need”

Now with 8x8, ARGUS Logistics has massively improved their call quality. They’ve also seen an increase in efficiency when it comes to the daily tasks and goings-ons for their organization, which is a result of the improved communication. Employees can quickly and easily reach out to each other with questions, comments, etc., right from their computer or smartphone.

With their old system, ARGUS employees had to constantly toggle between various different apps to do their job. Now, they only need the 8x8 app open and running to be successful, saving themselves time and frustration.

Additionally, by switching to 8x8, ARGUS is now saving 20% in monthly recurring expenses, and that money can now be allocated to new ventures and initiatives for the organization.

“I recommend 8x8 because their solution is extremely easy to use, manage, maintain, provides all the functionality you will ever need in a communications platform, all while being provided by one vendor, and is very cost effective,” says Janney.

The Solution: Ready at Every Step

ARGUS Logistics’ team evaluated various providers on the basis of their features and functionality. They wanted their provider to offer a solution at an affordable price, with high uptime and reliability. They also wanted a company with a proven track record and years of experience. After various evaluations, they landed with 8x8, as it was the only provider that could provide all the functionality they needed under one umbrella.

After signing a contract with 8x8, it was less than a month before ARGUS had 8x8 fully installed with their team. “The 8x8 installation team was very knowledgeable about the product and helped our IT team become proficient in the 8x8 solution,” says Janney. “Our entire organization didn't even realize we switched UC providers because it went so smoothly.”

A remote instructor from 8x8 walked ARGUS through every step of the process, answering questions and providing guidance as needed. One particular feature that the ARGUS team was excited about was the ability to speak from either the computer or their phone, including the option to flip between them as needed without the other party knowing. This allows their team to stay connected and productive, even on the go.

The Benefits: “All the Functionality You Will Ever Need”

Now with 8x8, ARGUS Logistics has massively improved their call quality. They’ve also seen an increase in efficiency when it comes to the daily tasks and goings-ons for their organization, which is a result of the improved communication. Employees can quickly and easily reach out to each other with questions, comments, etc., right from their computer or smartphone.

With their old system, ARGUS employees had to constantly toggle between various different apps to do their job. Now, they only need the 8x8 app open and running to be successful, saving themselves time and frustration.

Additionally, by switching to 8x8, ARGUS is now saving 20% in monthly recurring expenses, and that money can now be allocated to new ventures and initiatives for the organization.

“I recommend 8x8 because their solution is extremely easy to use, manage, maintain, provides all the functionality you will ever need in a communications platform, all while being provided by one vendor, and is very cost effective,” says Janney.

The Solution: Ready at Every Step

ARGUS Logistics’ team evaluated various providers on the basis of their features and functionality. They wanted their provider to offer a solution at an affordable price, with high uptime and reliability. They also wanted a company with a proven track record and years of experience. After various evaluations, they landed with 8x8, as it was the only provider that could provide all the functionality they needed under one umbrella.

After signing a contract with 8x8, it was less than a month before ARGUS had 8x8 fully installed with their team. “The 8x8 installation team was very knowledgeable about the product and helped our IT team become proficient in the 8x8 solution,” says Janney. “Our entire organization didn't even realize we switched UC providers because it went so smoothly.”

A remote instructor from 8x8 walked ARGUS through every step of the process, answering questions and providing guidance as needed. One particular feature that the ARGUS team was excited about was the ability to speak from either the computer or their phone, including the option to flip between them as needed without the other party knowing. This allows their team to stay connected and productive, even on the go.

The Benefits: “All the Functionality You Will Ever Need”

Now with 8x8, ARGUS Logistics has massively improved their call quality. They’ve also seen an increase in efficiency when it comes to the daily tasks and goings-ons for their organization, which is a result of the improved communication. Employees can quickly and easily reach out to each other with questions, comments, etc., right from their computer or smartphone.

With their old system, ARGUS employees had to constantly toggle between various different apps to do their job. Now, they only need the 8x8 app open and running to be successful, saving themselves time and frustration.

Additionally, by switching to 8x8, ARGUS is now saving 20% in monthly recurring expenses, and that money can now be allocated to new ventures and initiatives for the organization.

“I recommend 8x8 because their solution is extremely easy to use, manage, maintain, provides all the functionality you will ever need in a communications platform, all while being provided by one vendor, and is very cost effective,” says Janney.

The Solution: Ready at Every Step

ARGUS Logistics’ team evaluated various providers on the basis of their features and functionality. They wanted their provider to offer a solution at an affordable price, with high uptime and reliability. They also wanted a company with a proven track record and years of experience. After various evaluations, they landed with 8x8, as it was the only provider that could provide all the functionality they needed under one umbrella.

After signing a contract with 8x8, it was less than a month before ARGUS had 8x8 fully installed with their team. “The 8x8 installation team was very knowledgeable about the product and helped our IT team become proficient in the 8x8 solution,” says Janney. “Our entire organization didn't even realize we switched UC providers because it went so smoothly.”

A remote instructor from 8x8 walked ARGUS through every step of the process, answering questions and providing guidance as needed. One particular feature that the ARGUS team was excited about was the ability to speak from either the computer or their phone, including the option to flip between them as needed without the other party knowing. This allows their team to stay connected and productive, even on the go.

The Benefits: “All the Functionality You Will Ever Need”

Now with 8x8, ARGUS Logistics has massively improved their call quality. They’ve also seen an increase in efficiency when it comes to the daily tasks and goings-ons for their organization, which is a result of the improved communication. Employees can quickly and easily reach out to each other with questions, comments, etc., right from their computer or smartphone.

With their old system, ARGUS employees had to constantly toggle between various different apps to do their job. Now, they only need the 8x8 app open and running to be successful, saving themselves time and frustration.

Additionally, by switching to 8x8, ARGUS is now saving 20% in monthly recurring expenses, and that money can now be allocated to new ventures and initiatives for the organization.

“I recommend 8x8 because their solution is extremely easy to use, manage, maintain, provides all the functionality you will ever need in a communications platform, all while being provided by one vendor, and is very cost effective,” says Janney.