With 8x8, Together Staffing Group recruits across multiple channels

Together Staffing Group is committed to finding the right person for the job. The company focuses on placing professionals in the type of environment that best suits their abilities and personalities in order to ensure a sustainable, rewarding, and productive career. Primarily hiring for engineering, construction, finance, and mining positions, its growing team of recruitment consultants are proactive in understanding the markets in which they operate, allowing for success and better served clients.

The Challenge: An inflexible system costing an arm and a leg

“Communication is the most crucial part of our business,” says Taryn Schmidenberg, Group Managing Director for Together Staffing Group. “Our business is people, and the ability to communicate with our candidates on an hourly basis is paramount.”

As a hiring firm, it’s essential that Together Staffing Group be able to communicate with candidates and organizations on various different channels throughout the day.

Before 8x8, Together Staffing Group was using a phone service provider that was inflexible, difficult to maintain, and came with a hefty price tag. “Even just basic communication between myself and the team wasn’t fluid, and we really struggled with the product,” says Schmidenberg. It was clear the previous provider wasn’t cutting it, so the team started looking for a new communications solution.

Together Staffing Group needed a modern cloud solution that could support a hybrid work model, that had better insights and reporting, and that fit the budget. After doing some research of her own, Schmidenberg found 8x8 and it was a perfect fit. “We changed over immediately, and we’ve been with 8x8 ever since,” she says.

The Solution: Any channel, from anywhere

For Together Staffing Group, migrating to 8x8 was a fluid process. Schmidenberg and her team had an excellent experience with 8x8 support during the transition process. “Communication with 8x8 has been amazing from the start,” says Schmidenberg.

8x8 Work has been a huge asset to Together Staffing Group staff, allowing them to talk or chat with candidates and hiring organizations, from anywhere. The company’s employees work on a hybrid model, spending a few days a week in the office and a few days working remotely, and 8x8 Work allows everyone to stay connected.

“We’re able to offer the option to work from home because our employees use the 8x8 app on their mobile phones,” says Schmidenberg. “So, their desk phones remain in the office, but they’re able to do everything remotely. They can access any missed calls, call recordings, and messages from home, which is great.”

Because Together Staffing Group is recruiting for different industries, it’s critical that the staff is able to communicate with candidates effectively and immediately on a candidates’ preferred communications channel. For example, candidates in one industry are more likely to answer a phone call, while candidates in another industry communicate almost exclusively via text message, and using the reporting from 8x8 helps the team to understand the best strategy for each call, text, or email. With 8x8, Together Staffing Group can stay connected to everyone, from anywhere, on various channels, all from one simple platform.

The Benefits: Agile, affordable, and easy to use

Switching to 8x8 has proven to be a massive improvement for Together Staffing Group and its communications. For Schmidenberg and her team, the biggest benefits come down to 8x8’s affordability, ease-of-use, and top-notch reporting and analytics. “8x8 is easy to use and everyone picked it up very quickly,” says Schmidenberg.

As an organization that is constantly conducting phone interviews on a near-hourly basis, 8x8’s call recording system allows interviewers to easily reference past interviews for additional insights and information. “Sometimes we speak with people who are very busy or perhaps have an accent that makes it difficult to catch everything they’re saying,” says Schmidenberg. “With 8x8’s call recording, it’s easy to refer back to previous interviews and make sure we got all the correct information.” Accuracy is critical for every industry, but when it comes to recruiting, the wrong information can quite literally change the course of a person’s life. “Our company motto is changing lives, and I really believe in that every single day,” says Schmidenberg.

8x8’s price point is also a perfect fit for Together Staffing Group, offering flexibility and agility at a fraction of the cost of an on-premises system. “Client communications are core to our business, and 8x8 allows us to easily communicate via our clients’ preferred channels—all at a really good price point,” says Schmidenberg.